Terms & Conditions

These Terms and Conditions apply to all customers, users and visitors accessing or using any LUMBIKA Microfinance Limited service, platform, product or financing arrangement. By using LUMBIKA's services you acknowledge and agree to be bound by these Terms and Conditions. Transaction-specific acceptance of financing terms occurs through the applicable Product/Loan Schedule and financing agreement. These website Terms and Conditions are supplemented by the specific terms set out in each customer's individual financing agreement.

The following terms are used throughout these Terms and Conditions:

• "Customer" — an individual or entity that applies for or receives a financing facility from LUMBIKA.
• "LUMBIKA" — LUMBIKA Microfinance Limited.
• "Platform" — LUMBIKA's digital systems, applications and service channels.
• "Financing Facility" — a consumer loan, asset-financing or hire-purchase arrangement provided by LUMBIKA.
• "Product/Loan Schedule" — the transaction-specific document setting out the commercial terms applicable to a customer's financing facility, including pricing, repayment and asset details.
• "Asset" — any item financed under a LUMBIKA financing facility, identified by applicable make, model, serial number, IMEI, engine number, chassis/frame number or other unique asset identifier.
• "Instalment" — a scheduled repayment amount due under a financing facility.
• "L-ADC" — LUMBIKA's authorised electronic device-control mechanism, applied only where technically supported and expressly disclosed to the customer.

Customers applying for LUMBIKA financing must provide accurate identity, contact, residential and business information as required for customer identification and verification purposes. Lawful verification may include NIDA and mobile-number information where applicable. LUMBIKA may assess a customer's affordability, repayment capacity, existing obligations, credit-reference information and repayment history as part of the credit-assessment process. Credit-reference information is not the sole automatic basis for every lending decision. Submitting an application does not guarantee approval. LUMBIKA reserves the right to decline any application based on its assessment criteria.

Customers are responsible for:

• Providing and maintaining accurate and current personal, contact and financial information.
• Safeguarding account credentials and promptly notifying LUMBIKA of any suspected unauthorised access or security concerns.
• Making instalment payments in full and on time in accordance with their financing agreement.
• Using any financed asset lawfully and in accordance with the terms of the financing facility.
• Taking reasonable care of any financed asset and maintaining it in good condition.
• Promptly reporting any material problems related to their account, payments, financed assets or services to LUMBIKA.

Personal data provided by customers is handled in accordance with LUMBIKA's Privacy Notice and Data Protection Policy.

LUMBIKA Microfinance Limited provides asset financing and consumer microfinance services. The scope and terms of each financing facility are set out in the applicable Product/Loan Schedule and financing agreement. Assets financed under a LUMBIKA facility are identified by applicable make, model, serial number, IMEI, engine number, chassis/frame number or other unique asset identifier as recorded in the customer's agreement. Where a financing arrangement is legally structured as hire-purchase, title to the asset remains with LUMBIKA until the contractual transfer conditions specified in the customer's agreement have been satisfied. Full material pricing and repayment information, including the asset or cash price, financed amount, applicable fees, instalment amount, repayment frequency, tenure and total amount payable, is disclosed to the customer before acceptance of the financing facility. The customer receives an executed copy of the agreement and material repayment information.

The specific commercial terms applicable to each customer's financing facility — including the asset or cash price, downpayment, financed amount, applicable interest or rate, approved fees and charges, instalment amount, repayment frequency, tenure and total amount payable — are disclosed in the customer's Product/Loan Schedule and financing agreement before acceptance. LUMBIKA does not publish fixed interest rates, fee schedules or penalty amounts on this website. All applicable charges are individually disclosed and agreed through the customer's financing documentation. All payments must be made through authorised LUMBIKA payment channels as specified in the customer's financing agreement.

LUMBIKA may operate through authorised merchant partners and agents who facilitate the customer financing journey at point of purchase. Merchant partners and agents act in accordance with LUMBIKA's operational requirements. The financing relationship remains between the customer and LUMBIKA Microfinance Limited. Customers should direct any queries or concerns regarding their financing facility to LUMBIKA directly using the contact details provided in Section 16 of these Terms.

LUMBIKA's digital platforms and services must be used only for their intended, authorised purposes. Customers must not tamper with, disable, circumvent or interfere with any authorised asset, security or device-control mechanism associated with a LUMBIKA financing facility. LUMBIKA's electronic device-control mechanism (L-ADC) is applied only where technically supported and expressly disclosed to the customer in the applicable financing agreement. Electronic device restriction is not physical repossession. Where L-ADC is applied to applicable products, a minimum 24-hour grace period applies before electronic control is activated, subject to approved product terms. Where smartphone functionality is restricted under an applicable financing arrangement, permitted emergency functionality and payment interface access are preserved where technically feasible.

All content, materials, branding, logos, names and platform interfaces published or made available by LUMBIKA Microfinance Limited are the property of LUMBIKA or its licensors and are protected by applicable intellectual property laws. Customers may not reproduce, distribute, modify or commercially exploit LUMBIKA's content or branding without prior written consent.

To the extent permitted by applicable law, LUMBIKA Microfinance Limited shall not be liable for losses arising from circumstances beyond its reasonable control, including system interruptions, network disruptions, third-party service failures or force majeure events. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the laws of Tanzania.

The customer is responsible for any losses, costs or liabilities incurred by LUMBIKA Microfinance Limited as a direct result of the customer's breach of these Terms and Conditions or misuse of LUMBIKA's services or platform.

LUMBIKA may suspend or restrict access to its services or financing facilities where there are reasonable grounds, including material breach of these Terms, suspected fraud or failure to meet payment obligations. All delinquency management and recovery actions undertaken by LUMBIKA must be proportionate and lawful. LUMBIKA does not authorise threats, harassment, public shaming or unlawful disclosure of customer information as part of any delinquency or recovery process. Where electronic device control (L-ADC) is applied, a minimum 24-hour grace period applies before activation for applicable products. Electronic restriction is not physical repossession. Physical recovery of a financed asset, where applicable, requires a separate legal and recovery assessment. Applicable statutory safeguards must be followed. Voluntary surrender of a financed asset may be available where legally and contractually permitted under the customer's financing agreement.

Any dispute arising from or in connection with these Terms and Conditions should in the first instance be raised through LUMBIKA's designated customer support channels. Customer complaints are handled in accordance with LUMBIKA's Complaints Procedure, which is available on the Complaints Procedure page of this website. Where a dispute cannot be resolved through LUMBIKA's internal process, either party may pursue resolution through the applicable legal channels under Tanzanian law.

These Terms and Conditions are governed by the laws of the United Republic of Tanzania.

LUMBIKA Microfinance Limited may update or amend these Terms and Conditions from time to time. Material changes that affect existing customer rights or obligations will be communicated to affected customers appropriately before taking effect. The current version of these Terms and Conditions is available on this website.

For any questions or clarifications regarding these Terms and Conditions, please contact us: